Alice P., NYC,
Ixtapan Hotel and Spa
We absolutely loved that trip. We are planning to
go again but definitely off season when it is not so crowded. Please keep me
posted if any good deals come across your desk. It was wonderful, we are going
for all your help, I am sorry I should have e-mailed you to let you know how
much my sister and I enjoyed the experience.
Linda and Richard V, CT, Dreams Cancun, March
We had a very nice time. a wonderful way to
celebrate my birthday. THANK YOU for the chocolates! Thanks again for the
nice service. It was good to meet you. I've already told my friends about
Lucia and Jonathan B., CT, Catalonia Puerto Aventuras, February 2005,
It is sad to be back to the cold and snow after
such a beautiful warm week. The resort was really lush, comfortable, clean,
great food, friendly people and lots of activities and entertainment. We
could walk to the nearest marina Puerta Aventuras and visited Playa Del
Carmen. There are so many all inclusive resorts along the coast south of
Cancun. We would definitely go back to that area but next time plan ahead
because my only complaint would be the awful flight. We would be willing to
pay extra to go direct to Cancun. The Mexico City connection made our travel
day 13 hours from leaving my house to arriving at the resort. Apple tours was
efficient and helpful. The beaches at the resorts in Playa del Carmen are
much nicer than where we were so next time I think we would like to try one of
them. Much of our ocean front was a little rocky and rough so you needed
water shoes which we did bring. There was a quiet lagoon which was great for
kids and kayaking. Anyway, thanks again and we will definitely be in touch
in the future and will tell our friends.
Elisa N from CT, June , 2004,
Hotel Copacabana, Riviera Maya
The Hotel is new
and the rooms are very appealing. The Hotel is set in the middle of the
natural forest of the area and has a stone walkway to the pool area and beach.
Nice white sandy
beach with Club Maeva on the South and XPU-HA to the North.
located 1 hour South of Cancun and 20minutes south of Playa del Carmen.
Basically, on a remote location where you need transportation if you feel like
going out in the town at night. If you go just to relax, as I did, you don't
feel isolated. I enjoyed the peacefulness of the place.
In general I
enjoyed my vacation althought it rained for 3 consecutive days. Pouring rain,
tropical thunder storm. But I got to watch all the soccer games from the
European championship, so not all was bad about the rain. We also went
shopping during one of these days and got back soaking wet but had fun.
Tourists took it on the bright side!! it's always good to be on vacation rain
What did I not
1. In general,
the Hotel staff is not very friendly to the guests and we felt treated like
they were doing us a favor always. Tips are solicited everywhere.
2. The Hotel did
not have sufficient cups and glasses and often we had to wait for cups to be
washed and brought back to the restaurant.
The Hotel needs
better management and less "can't do" rules. It is 4 star hotel. The premises
are 4 star, the service is 3 star to my judgment.
3. The Hotel had
a problem with water supply to the bathrooms showers and some people did not
have water for 3 days. When I complained, the Hotel told me they cannot solve
my problem because I am with Apple and I need to complain to Apple. I told
them that Apple has no problem, it is the Hotel who has a problem and needs to
solve it, but they confirmed that If I were their direct client they would
move me to another hotel; being with Apple, they can't do anything.
were affected just one afternoon, so I did not need to worry.
The Hotel never
provided an explanation as to what happened, and never apologized for the
trouble. That's what I did not like about the incident.
If I decide to
return to this area some day, I will choose a Hotel in PLAYACAR. Definitely
the best and nicer location in Riviera Maya.
Playacar is a
Hotel and planned residential complex just south of Playa del Carmen and
offers both the quietness of Riviera Maya, combined with the close proximity
of the town of Playa del Carmen.
I do thank you
for organizing my vacation. All in all, we enjoyed it. We are usually very
forgiving when we take one of these packages. And I would still recommend the
Hotel to people that want a budget vacation package. At comparable or slightly
higher package price, if there is a choice in Playacar, then, definitely
choose Playacar area hotels.
I hope my
feedback can help you serve other clients looking for Riviera Maya.
David L., from PA and 4 families, March 2004,
The Sunscape turned out fine. I had emailed the
manager (Rod Gahr) and the room manager (Enrico Rubli) a number of times
before our arrival. They refused to guarantee a room and so we were
concerned. But, when we arrived, all 3 of the families that were supposed to
have two rooms that adjoining ended up with non-adjoining adjacent rooms. The
setup was suboptimal, but with baby monitors, and one family not using their
second room, it turned out ok. Aside from the room arrangement the resort was
great. The staff was friendly, the food was great, the beach was nice
although a few rocks and rough spots and a number of people cut their feet on
coral. It is about 1 1/2 hours from the airport. The ruins in Tulum are
nice - not huge but still impressive. The kids club was great. It was
included in the price of the resort and was a nice air conditioned space for
the kids. There was a bit of a language barrier with the caregivers who did
not always speak English well, but they were warm and friendly. They were
able to follow simple directions, but if a child has some complex need, it
would be a problem.
So that's it! Thanks for all of your hard work!!
Robinson family from Houston,
March 2004, Mexico
Just to let you know, we all had a WONDERFUL time at Riu Palace. Aeromexico
was great, the transfers at the airport were easy, and the hotel was beautiful.
They did give us a room overlooking the fountains. We really loved it and were
happy to have stayed there as opposed to a few others that we saw. We want to go
back sometime and we really appreciate your services. Thank you for all of your
help in making this possible for us!
Linda G., Spa Ixtapan, Mexico,
was incredible, it was everything and more that I had expect it.. We hope to
return at the end of the summer so I'll get back to you. Again Thanks a
million for all your help you were amazing.
Group of students from Vanderbilt
University, March 2003, Acapulco Spring Break
It was amazing, thanks for
everything you have done for us. -Taylor
2 couples about
Las Palapas trip, Rivera Maya,
Thank you for your help in arranging
our recent vacation to Las Palapas in Playa del Carmen. Can't wait to return to
that fabulous facility. It was completely occupied and we had to reserve a beach
palapa by 7 AM with towels - don't tell anyone else about this jewel.
Las Palapas was the best. The brochure
says, "Simply Paradise" and it was. The food, accommodations, all the help,
drinks, pool, beach were 100% perfect. We cannot tell you one thing that
could improve it. The guests were mostly Germans, Swiss and French. A
smattering of Americans and all very high class people. Even the few children
were well behaved. The darling town was not too far from the resort and
walkable. (Is that a proper word?) We walked there several times
to do a little shopping and for the exercise. We also felt very safe
even though we only went there during the day. Thank you for putting this trip
together for us. You have been very thoughtful and always on time with
the documents, etc. You need a raise!!!!
Thank you for all your help
Crista R. NJ, Bahia Principe
trip, Mexico March 2003
I cannot thank you enough for finding the Bahia Principe
for us. We had one of the most memorable and wonderful vacations ever. You
really understood what we were looking for - it was perfect. On one hand I want
to recommend it to everyone I know, on the other I want to keep it as my own
secret... In any case, muchas gracias!!! I look forward to working with you
Sincerely, Crista R.
from Connecticut, Iberostar, Riviera Maya, Mexico April 2001
It was an absolutely wonderful place. The water
and beach were fantastic, the staff, service, accommodations and food were
outstanding!!! Thank you for your help in finding us a suitable vacation
Best regards, Chris
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